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ITSM Platform Implementation

LSA’s Digital ITSM is delivered as a tool-agnostic service including full-service ITSM platform architecture, design, and configuration / implementation (e.g., ServiceNow, Jira Service Desk).


  • IT Service Management (ITSM) is not just about technology; it's about delivering services that support your organization's strategic goals and drive value. LSA specializes in ITSM Platform Implementation that aligns with your business objectives, enhances user experience, and adopts agile methods for sustainable success.

  • We guide you in selecting the optimal modules for implementation, tailored to your organization's specific readiness and maturity levels. Our collaborative approach is designed to align the platform's capabilities with your strategic goals and objectives.

  • We lead the project from kickoff through post-launch support, using SAFe Agility-at-Scale principles. Encouraging stakeholder involvement and executing the day-to-day activities ensures the project’s progress is both visible and on course.

  • We conduct design workshops (leveraging LSA’s UX approach) to gain an understanding of your current operations, pain points, and stakeholder requirements. Guided by these insights, we ensure a user-centric design & configuration that avoids common pitfalls.

    • Implementation Plans 
    • Workshop Decks 
    • Requirements Gathering Templates
    • Agile Themes, Epics, Features, and Stories 
    • Training & Communication Plans, Training Materials 
    • Structured Hypercare Plans
    • Centralized / Federated Platform Architecture
    • Community Governance


Jim Baranoski, Director - Digital IT Service Mgt
Jim Baranoski, Director – Digital IT Service Mgt

Contact Jim to hear more about how you can accelerate Digital transformation with Digital IT Service Management!