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Digital IT Services

LSA’s Digital IT is delivered as a tool-agnostic service including full-service IT platform architecture, design, and configuration / implementation (e.g., ServiceNow, Jira Service Desk).

  • LSA’s Digital IT is delivered as a tool-agnostic service including full-service platform architecture, design, and configuration / implementation (e.g., ServiceNow, Jira Service Desk).

    Key service offerings include:

    LSA upgrades transformation from traditional IT practices to a modern, digital operating model. By adopting Agile methodologies and modern IT practices, we focus on being more adaptive and digitally focused. This shift prioritizes customer-centric IT services, streamlining delivery and enhancing digital agility supported by AIOps and machine learning capabilities.

    Example Digital Operating Model for a DoD research agency
  • Digital IT practices are propelled using LSA IT accelerators such as:

    • Lean Process Enablement
    • Collaborative Community Governance
    • Federated Architecture Design Principles
    • Service Catalog & Service Portfolio Thought Leadership and Practices
    • Digital IT Service Management assessment / roadmap 

    LSA blends SAFe®, TOGAF, ITIL 4 and COBIT leading practices and guidance around Enterprise Architecture and Lean Portfolio Management.

    LSA Agile Enterprise Architecture defines Digital IT at the tooling/execution level – for example, connecting ServiceNow’s Service Management with Alfabet’s Application & Technology Portfolio Management.

    LSA Agility-at-Scale/Lean Portfolio Management (LPM) prioritizes Digital IT at the strategic planning level – for example, enabling Atlassian’s “Kanban” value-chunking approach to intake disposition and the prioritization of investments within Servicenow’s Demand Management. 

  • LSA leverages its full-service Agile EA tooling services and value add Goals, Questions, Metrics (GQM) methodology.  LSA GQM provides real-time leadership transparency and insight into Digital goals progress – for example, ITSM dashboards for a key client include baseline ITSM outcome benefits vs actual outcomes.

    Digital IT Service Management Leadership Transparency –  Assessment vs. Initiatives vs. Outcome projections

LET'S TALK

Jim Baranoski, Director - Digital IT Service Mgt
Jim Baranoski, Director – Digital IT Service Mgt

Contact Jim to hear more about how you can accelerate Digital transformation with Digital IT Service Management!